Nº 01 — Legal Terms & Conditions
The terms that govern your use of our website and services.
Effective June 7, 2026Last updated June 7, 2026
These Terms & Conditions are a binding agreement between you (“you,” “Client”) and Orlando Non-Toxic Safe Cleaners, LLC (“Orlando NTSC,” “we,” “us”), a Florida limited liability company. They govern your use of orlandontsc.com (the “Site”) and the cleaning and related services we provide (the “Services”). By booking a Service, using the Site, or accepting a clean, you agree to these Terms.
Nº 01 — DefinitionsThe words we use.
- “Reset” / “Services” — our residential and commercial cleaning offerings, including the 30-Point Pure Home Reset and the Sanctuary, Estate, membership, and B2B tiers described on the Site and in your booking confirmation.
- “Property” — the home, unit, or premises where the Services are performed.
- “IAQ Measurement” — the indoor air-quality reading (such as PM2.5 particulate) we take before and after a clean using consumer-grade monitors.
- “Triple Pure Guarantee” — the three commitments described in Section 8.
Nº 02 — The ServicesWhat we do.
We provide non-toxic residential and commercial cleaning. The specific scope, areas, tier, and price for your engagement are set out in your written booking confirmation, which forms part of these Terms. Where the booking confirmation and these Terms conflict, the booking confirmation controls for that engagement.
We use plant-based and fragrance-conscious products selected for their third-party certifications. References to products being “non-toxic,” “plant-based,” “MADE SAFE® Certified,” or “EWG Verified” describe the products we choose and the certifications held by their manufacturers; they are not a representation about your individual health or a medical claim.
Nº 03 — Booking & AccessGetting us in the door.
Bookings may be made through the Site, by email, or by phone, and are confirmed in writing. You agree to provide accurate information about the Property, including size, condition, pets, and any known hazards or sensitivities.
You are responsible for providing safe and timely access to the Property (keys, codes, parking, working utilities, water, and electricity). If our team cannot access the Property at the scheduled time, or if conditions make the work unsafe, we may treat the appointment as a late cancellation under Section 5.
Nº 04 — Pricing & PaymentWhat it costs, and how it's paid.
Prices are quoted in U.S. dollars and may vary with the size, condition, and scope of the Property as reflected in your booking confirmation. Quotes given before we see the Property are estimates; significant differences in actual condition may require an adjusted quote, which we will share before proceeding.
Payment is processed through our third-party payment processor (Stripe). We do not store full card numbers on our own systems. Unless otherwise agreed in writing, payment is due upon completion of the Service. We may require a deposit to hold an appointment. Late or failed payments may incur reasonable fees and may pause future Services.
Nº 05 — Cancellation & Late FeesChanging plans.
We ask for at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations with less notice, lockouts, or appointments we cannot safely begin may be subject to a cancellation fee of up to the deposit amount or a percentage of the booked price, as stated in your booking confirmation. We will tell you any applicable fee before charging it where reasonably possible.
We may also cancel or reschedule for safety reasons, weather, staffing, or other circumstances beyond our control. If we cancel and you have prepaid, we will reschedule or refund the affected amount.
Nº 06 — MembershipsRecurring plans.
Membership plans (Maintenance, Lifestyle, Concierge, and Estate Concierge) renew automatically at the stated frequency until cancelled. By enrolling, you authorize recurring charges to your payment method on file until you cancel. You may cancel with written notice as specified in your membership agreement; cancellation stops future charges but does not refund Services already performed.
Nº 07 — Scope LimitationsWhat's not included.
Unless expressly agreed in writing, the Services do not include, and we may decline:
- Professional restoration, deep grout/tile restoration, refinishing, or stain removal beyond regular surface cleaning;
- Biohazards, mold remediation, pest infestations, bodily fluids, hoarding conditions, construction debris, or hazardous materials;
- Work requiring ladders or access beyond comfortable standing reach, exterior windows, or unsafe heights;
- Moving heavy furniture or appliances, lifting valuables, or handling firearms, cash, jewelry, or irreplaceable items;
- Any task our team reasonably judges to be unsafe, unsanitary, or outside the agreed scope.
Nº 08 — The Triple Pure GuaranteeOur promise — and its limits.
We stand behind our work through the Triple Pure Guarantee. This is the entire and exclusive promise we make about the outcome of a clean, and it applies only when the Property condition and access match what was disclosed at booking and you notify us within the stated windows.
Performance Guarantee
If we miss any one of the points on your signed 30-point checklist, tell us within 48 hours of the visit and we will return and re-clean that point at no additional charge. Each point is photographed and timestamped.
Pure Air Guarantee
We measure indoor air quality (PM2.5) before and after the clean using consumer-grade monitors under the conditions present at the Property and record the readings. The IAQ Measurement reflects particulate readings at the time and place measured. It is not a medical, diagnostic, or health assessment, is not a guarantee of any health outcome, and does not certify the Property as safe, allergen-free, or contaminant-free. Readings depend on conditions outside our control, including ventilation, outdoor air, occupancy, and the monitor’s tolerance.
Sensitivity Guarantee
We select products that are plant-based and fragrance-conscious and that, per their manufacturers, are third-party tested and hold certifications such as MADE SAFE® and EWG Verified. Individual sensitivities vary. We cannot guarantee that any product will not cause a reaction in a particular person, and you agree to disclose known allergies or sensitivities before the Service so we can adjust where possible. If you have a medical condition, consult your healthcare provider; our Services are not a substitute for medical advice or treatment.
Nº 09 — Client ResponsibilitiesYour part.
- Secure or remove cash, jewelry, firearms, medication, and irreplaceable or fragile items before the visit;
- Disclose pets, alarm systems, cameras, hazards, and any allergies or sensitivities in advance;
- Provide a safe working environment and accurate access information;
- Tell us about surfaces or finishes requiring special care, or that should not be cleaned.
Nº 10 — Photography & DocumentationThe record we create.
Documentation is part of our Service. We photograph and timestamp checklist points and IAQ readings to create your service record, handled in line with our Privacy Policy. We will not use identifiable images of your Property or family in marketing without your separate, written consent. You may decline service-record photography, but this may limit our ability to honor the Performance and Pure Air Guarantees.
Nº 11 — Insurance & BondingCoverage.
We maintain commercial liability insurance and a janitorial bond consistent with our operations. Current certificates are available on request. Nothing here requires you to rely on our insurance in place of your own homeowner’s or renter’s coverage.
Nº 12 — Damage & ClaimsIf something goes wrong.
We train our team to treat your home with care. If you believe we caused damage or loss, notify us in writing within 72 hours of the visit so we can inspect and investigate. Claims reported after that window, or for pre-existing wear, undisclosed items, or items we were asked not to handle, may not be eligible. Our liability for any verified damage is subject to Section 13.
Nº 13 — Limitation of LiabilityThe legal ceiling.
To the fullest extent permitted by Florida law, our total liability arising out of or relating to the Services or these Terms will not exceed the amount you paid us for the specific Service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of use, data, or profits, even if advised of the possibility. Nothing here limits liability that cannot be limited under applicable law, including for gross negligence or willful misconduct.
Nº 14 — IndemnificationHolding each other harmless.
You agree to indemnify and hold harmless Orlando NTSC, its members, employees, and contractors from claims, damages, and reasonable expenses arising out of your breach of these Terms, undisclosed hazards at the Property, or your violation of law or third-party rights, except to the extent caused by our own negligence or misconduct.
Nº 15 — Intellectual PropertyWhat's ours.
The Site, the Orlando NTSC name and seal, the 30-Point Pure Home Reset, the Triple Pure Guarantee, our checklists, booklets, and other materials are our property and protected by intellectual-property laws. You may not copy, reproduce, or use them except as needed to receive the Services.
Nº 16 — Force MajeureEvents beyond control.
We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including severe weather, hurricanes, natural disasters, utility or supply failures, illness, labor shortages, or government action.
Nº 17 — Governing Law & DisputesWhere things are settled.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The parties will first try to resolve any dispute informally. If unresolved, it will be brought exclusively in the state or federal courts located in Orange County, Florida, and the parties consent to that jurisdiction and venue, unless they agree in writing to mediation or arbitration.
Nº 18 — Changes & Entire AgreementKeeping current.
We may update these Terms from time to time; the current version is posted here with its effective date, and changes apply to bookings made after the update. If any provision is found unenforceable, the rest stays in effect. These Terms, with your booking confirmation, any membership agreement, and our Privacy Policy and Cookie Policy, are the entire agreement between us regarding the Services.
Nº 02 — Legal Privacy Policy
How we collect, use, and protect your information.
Effective June 7, 2026Last updated June 7, 2026
Orlando Non-Toxic Safe Cleaners, LLC (“we,” “us”) respects your privacy. This Policy explains what we collect through orlandontsc.com (the “Site”) and when you book or receive our services, how we use it, and the choices you have. By using the Site or our services, you agree to this Policy.
Nº 01 — Information We CollectWhat we gather.
Information you give us
- Contact & booking details — name, email, phone, service address, ZIP, home size, bedrooms/bathrooms, and scheduling preferences you enter in our reservation request.
- Household details — anything you choose to share about allergies, sensitivities, infants, pets, or what’s prompting your reach-out.
- Payment information — processed by our payment processor (Stripe). We receive confirmation and limited transaction details but do not store full card numbers ourselves.
- Messages — emails, texts, call notes, reviews, and anything you type into our on-site “Pure Home Concierge” chat.
Information created when we deliver service
- Service documentation — photographs and timestamps of the 30-point checklist and the IAQ (air-quality) readings taken before and after a clean.
Information collected automatically
- Usage & device data — when you visit the Site, we and our providers may collect IP address, browser type, and pages viewed through cookies and similar technologies. See our Cookie Policy.
- Call tracking — if you call a number from one of our ads, our call-tracking provider (such as CallRail) may record the phone number, call source, and call details.
Nº 02 — Our Reservation Form & ChatHow those two work.
Plain-language note Our reservation request opens your own email app with the details pre-filled and sends them to book@orlandontsc.com — so the form itself doesn’t store your information on the Site; it travels by email like any message you send us.
The Pure Home Concierge chat sends what you type to our hosting and AI providers (Cloudflare and Anthropic) only to generate a reply. Please don’t enter sensitive details — payment card numbers, medical records, or passwords — into the chat.
Nº 03 — How We Use InformationWhy we hold it.
- To schedule, perform, document, and verify your cleaning services;
- To process payments, deposits, and memberships;
- To communicate about bookings, guarantees, and support;
- To honor the Triple Pure Guarantee, including keeping service records;
- To operate, secure, and improve the Site and our services;
- To send marketing or reminders where permitted (you can opt out anytime);
- To comply with law, enforce our Terms, and protect our rights and yours.
Nº 04 — How We Share ItWho else touches it.
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers — our scheduling/CRM (such as Jobber or Housecall Pro), payment processor (Stripe), email/workspace provider (Google Workspace), website host (Tilda), chat infrastructure (Cloudflare) and AI provider (Anthropic), call-tracking (CallRail), and analytics or advertising platforms (such as Meta), each handling data on our behalf.
- Legal & safety — when required by law or to protect the rights, property, or safety of people or our business.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
Nº 05 — Photographs & MarketingYour images.
We take service-record photos to document the clean and IAQ readings. We will not use identifiable images of your home or family in public marketing without your separate, written consent, which you may withdraw for future use at any time by contacting us.
Nº 06 — Retention & SecurityKeeping it safe.
We keep personal information for as long as needed to provide services, maintain records and guarantees, meet legal/tax requirements, and resolve disputes, then take reasonable steps to delete or de-identify it. We use reasonable administrative, technical, and physical safeguards and work with reputable providers, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Nº 07 — Your Privacy RightsWhat you can ask for.
Depending on where you live and applicable law — including the Florida Digital Bill of Rights — you may have rights to:
- Request access to the personal information we hold about you;
- Request that we correct or delete it;
- Opt out of marketing communications and certain targeted advertising;
- Ask whether and how your information is shared.
To exercise these rights, contact us below. We will respond as required by law and may need to verify your identity first. We will not discriminate against you for exercising your rights.
Nº 08 — Marketing ChoicesTurning it off.
Opt out of marketing emails using the unsubscribe link in any message or by contacting us; reply STOP to opt out of marketing texts. Even then, we may still send non-promotional messages about your bookings and account.
Nº 09 — ChildrenNot for kids.
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Nº 10 — Third Parties, DNT & ChangesThe rest.
The Site may link to third-party sites (social media, scheduling tools); we are not responsible for their privacy practices. Because there is no common standard for browser “Do Not Track” signals, the Site does not currently respond to them. We may update this Policy from time to time; the current version is posted here with its effective date.