Orlando Non-Toxic Safe Cleaners, LLC

Privacy Policy

How we collect, use, and protect your information.

Effective date: June 7, 2026   Last updated: June 7, 2026

Orlando Non-Toxic Safe Cleaners, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website orlandontsc.com (the “Site”) and when you book or receive our services, how we use it, and the choices you have. By using the Site or our services, you agree to this Policy.

1. Information We Collect

1.1 Information you give us

• Contact and booking details — name, email, phone number, service address, and scheduling preferences.
• Property and service details — information about your home, pets, access instructions, and any allergies or sensitivities you choose to disclose.
• Payment information — processed by our payment processor (Stripe). We receive confirmation and limited transaction details but do not store full card numbers on our own systems.
• Communications — emails, texts, call notes, reviews, and messages you send us.

1.2 Information we create when delivering service

• Service documentation — photographs and timestamps of the 30-point checklist and IAQ (air-quality) readings taken before and after a clean.

1.3 Information collected automatically

• Usage and device data — when you visit the Site, we and our providers may collect IP address, browser type, pages viewed, and similar analytics data through cookies and similar technologies.
• Call tracking — if you call a number from one of our ads, our call-tracking provider (such as CallRail) may record the phone number, call source, and call details.

2. How We Use Your Information

• To schedule, perform, document, and verify your cleaning services;
• To process payments, deposits, and memberships;
• To communicate with you about bookings, guarantees, and support;
• To honor the Triple Pure Guarantee, including maintaining service records;
• To operate, secure, and improve the Site and our services;
• To send marketing or reminders where permitted (you can opt out at any time);
• To comply with law, enforce our Terms, and protect our rights and yours.

3. How We Share Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers — our scheduling/CRM platform (such as Jobber or Housecall Pro), payment processor (Stripe), email/workspace provider (Google Workspace), call-tracking provider (CallRail), and analytics or advertising platforms (such as Meta), each handling data on our behalf.
• Background-check and staffing vendors — to the extent needed for our own employees and contractors, not your personal data, except as required to deliver service safely.
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of people or our business.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Cookies, Analytics & Advertising

The Site uses cookies and similar technologies to remember preferences, measure traffic, and support advertising. Advertising platforms may use this data to show you relevant ads and measure their performance. You can control cookies through your browser settings and opt out of many interest-based ads through your device or platform settings. Blocking some cookies may affect how the Site works.

5. Photographs & Marketing

We take service-record photos to document the clean and IAQ readings. We will not use identifiable images of your home or family in public marketing without your separate, written consent. If you give consent, you may withdraw it for future use at any time by contacting us.

6. Data Retention

We keep personal information for as long as needed to provide services, maintain service records and guarantees, meet legal, tax, and accounting requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information and work with reputable providers that maintain their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live and applicable law — including the Florida Digital Bill of Rights — you may have rights to:

• Request access to the personal information we hold about you;
• Request that we correct or delete your personal information;
• Opt out of marketing communications and certain targeted advertising;
• Ask whether and how your information is shared.

To exercise these rights, contact us using the details below. We will respond as required by applicable law and may need to verify your identity first. We will not discriminate against you for exercising your rights.

9. Marketing Choices

You can opt out of marketing emails by using the unsubscribe link in any message or by contacting us. You can opt out of marketing texts by replying STOP. Even if you opt out of marketing, we may still send you non-promotional messages about your bookings and account.

10. Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

The Site may link to third-party websites or platforms (for example, social media or scheduling tools). We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Do Not Track

Some browsers send “Do Not Track” signals. Because there is no common industry standard for responding to them, the Site does not currently respond to such signals. We will update this section if that changes.

13. Changes to This Policy

We may update this Policy from time to time. The current version is posted on the Site with its effective date. Material changes will be reflected by updating the date above and, where appropriate, by additional notice.

14. Contact Us

Questions or requests about your privacy? Contact: