Made on
Tilda
Orlando Non-Toxic Safe Cleaners, LLC
The terms that govern your use of our website and services.
Effective date: June 7, 2026 Last updated: June 7, 2026
These Terms & Conditions (“Terms”) are a binding agreement between you (“you,” “Client”) and Orlando Non-Toxic Safe Cleaners, LLC (“Orlando NTSC,” “we,” “us,” or “our”), a Florida limited liability company. They govern your use of the website at orlandontsc.com (the “Site”) and the cleaning and related services we provide (the “Services”). By booking a Service, using the Site, or accepting a clean, you agree to these Terms.
We provide non-toxic residential and commercial cleaning. The specific scope, areas, tier, and price for your engagement are set out in your written booking confirmation, which forms part of these Terms. Where the booking confirmation and these Terms conflict, the booking confirmation controls for that engagement.
We use plant-based and fragrance-conscious products selected for their third-party certifications. References to products being “non-toxic,” “plant-based,” “MADE SAFE® Certified,” or “EWG Verified” describe the products we choose and the certifications held by their manufacturers; they are not a representation about your individual health or a medical claim. See Sections 6 and 7.
Bookings may be made through the Site, by email, or by phone, and are confirmed in writing. You agree to provide accurate information about the Property, including size, condition, pets, and any known hazards or sensitivities.
You are responsible for providing safe and timely access to the Property (keys, codes, parking, working utilities, water, and electricity). If our team cannot access the Property at the scheduled time, or if conditions make the work unsafe, we may treat the appointment as a late cancellation under Section 5.
Prices are quoted in U.S. dollars and may vary with the size, condition, and scope of the Property as reflected in your booking confirmation. Quotes given before we see the Property are estimates; significant differences in actual condition may require an adjusted quote, which we will share before proceeding.
Payment is processed through our third-party payment processor (Stripe). We do not store full card numbers on our own systems. Unless otherwise agreed in writing, payment is due upon completion of the Service. We may require a deposit to hold an appointment. Late or failed payments may incur reasonable fees and may pause future Services.
We ask for at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations with less notice, lockouts, or appointments we cannot safely begin may be subject to a cancellation fee of up to the deposit amount or a percentage of the booked price, as stated in your booking confirmation. We will tell you any applicable fee before charging it where reasonably possible.
We may also cancel or reschedule for safety reasons, weather, staffing, or other circumstances beyond our control. If we cancel and you have prepaid, we will reschedule or refund the affected amount.
Membership plans (such as Maintenance, Lifestyle, Concierge, and Estate Concierge) renew automatically at the stated frequency until cancelled. By enrolling, you authorize recurring charges to your payment method on file until you cancel. You may cancel a membership with written notice as specified in your membership agreement; cancellation stops future charges but does not refund Services already performed. Membership pricing and visit frequency are set out in your membership agreement.
Unless expressly agreed in writing, the Services do not include, and we may decline:
We stand behind our work through the Triple Pure Guarantee. This guarantee is the entire and exclusive promise we make about the outcome of a clean, and it applies only when the Property condition and access match what was disclosed at booking and you notify us within the stated windows.
If we miss any one of the points on your signed 30-point checklist, tell us within 48 hours of the visit and we will return and re-clean that point at no additional charge. Each point is photographed and timestamped on the signed checklist.
We measure indoor air quality (PM2.5) before and after the clean using consumer-grade monitors under the conditions present at the Property and record the readings. The IAQ Measurement reflects particulate readings at the time and place measured. It is not a medical, diagnostic, or health assessment, is not a guarantee of any health outcome, and does not certify the Property as safe, allergen-free, or contaminant-free. Readings depend on conditions outside our control, including ventilation, outdoor air, occupancy, and the monitor’s tolerance.
We select products that are plant-based and fragrance-conscious and that, per their manufacturers, are third-party tested and hold certifications such as MADE SAFE® and EWG Verified. Individual sensitivities vary. We cannot guarantee that any product will not cause a reaction in a particular person, and you agree to disclose known allergies or sensitivities before the Service so we can adjust where possible. If you have a medical condition, consult your healthcare provider; our Services are not a substitute for medical advice or treatment.
Documentation is part of our Service. We photograph and timestamp checklist points and IAQ readings to create your service record. These records are used to deliver and verify the Service and are handled in line with our Privacy Policy. We will not use identifiable images of your Property or family in marketing without your separate, written consent. You may decline service-record photography, but doing so may limit our ability to honor the Performance and Pure Air Guarantees.
We maintain commercial liability insurance and a janitorial bond consistent with our operations. Current certificates are available on request. Nothing in these Terms requires you to rely on our insurance in place of your own homeowner’s or renter’s coverage.
We train our team to treat your home with care. If you believe we caused damage or loss, notify us in writing within 72 hours of the visit so we can inspect and investigate. Claims reported after that window, or for pre-existing wear, items not disclosed, or items we were asked not to handle, may not be eligible. Our liability for any verified damage is subject to Section 13.
To the fullest extent permitted by Florida law, our total liability arising out of or relating to the Services or these Terms will not exceed the amount you paid us for the specific Service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of use, data, or profits, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.
You agree to indemnify and hold harmless Orlando NTSC, its members, employees, and contractors from claims, damages, and reasonable expenses arising out of your breach of these Terms, undisclosed hazards or conditions at the Property, or your violation of law or the rights of a third party, except to the extent caused by our own negligence or misconduct.
The Site, the Orlando NTSC name and logo, the 30-Point Pure Home Reset, the Triple Pure Guarantee, our checklists, booklets, and other materials are our property and are protected by intellectual-property laws. You may not copy, reproduce, or use them except as needed to receive the Services.
We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including severe weather, hurricanes, natural disasters, utility or supply failures, illness, labor shortages, or government action.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute is not resolved, it will be brought exclusively in the state or federal courts located in Orange County, Florida, and the parties consent to that jurisdiction and venue, unless the parties agree in writing to mediation or arbitration.
We may update these Terms from time to time. The current version is posted on the Site with its effective date. Changes apply to bookings made after the update. Continuing to use the Site or book Services after an update means you accept the revised Terms.
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with your booking confirmation, membership agreement (if any), and our Privacy Policy, are the entire agreement between you and us regarding the Services and supersede prior discussions.
Questions about these Terms? Contact: